Shipping and Return

Refund/Exchange Policy


Cancellations with in 24hrs of placing the order only. Returns: Must contact Beautiplex with in 7 days of delivery, after contacting Beautiplex, you have 7 days from the day item was delivered to return (mail item back) the UNUSED ITEM.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

No Exchanges or refunds on earrings, shoes accessories, hair and beauty products, wedding accessories, swimwear, leggings/gym clothing, waist and ankle beads, bodysuits, and lingerie due to hygienic reasons. "

To start a return, you can contact us at contactus@thebeautiplex.com. Please note that returns will need to be sent to the return address on package.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactus@thebeautiplex.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@thebeautiplex.com.

 

Shipping Policy

We offer a promotional shipping rate of $5.00 Flat Rate shipping on any orders and Free Shipping on any orders over $74.99

Orders are processed as quickly as possible and prepared for shipping. On average orders take two weeks to mail out. Some orders may take longer and custom usually always takes more time to prepare. 

The following are two reasons your order may not be fulfilled on time:

  1. Verifying Purchase: If there is a discrepancy with your billing address or if your billing and shipping addresses are different, you received an email asking you to verify your order. This security step is to protect our customers and us from fraudulent transactions.
  2. Verifying Shipping Address: If your shipping address is missing details (ex: apartment number) or there is a discrepancy, you will received an email asking you to verify your shipping address.

 

Promotional Rates: Flat Rate Shipping/Free Shipping (if applicable)
Our $5.00 Flat Rate Shipping offer is valid on any order. Our Free shipping offer is valid for any order $74.99 and over. These promotional rates are only available for the 48 contiguous US States. This excludes orders shipping to APO/FPO/DPO, HI, AK, VI, PR, Canada and other International orders. No coupon code is required to redeem the Flat Rate Shipping offer, the Flat Rate Shipping option will be available during checkout. Some specified promotional items/sales are not applicable.

These offers are only for standard ground shipping and can take 2-10 business days, subject to your location. If an expedited shipping method is selected (2nd Day Air, Next Day Air, Priority Express, etc), shipping and handling charges will apply.

Beautiplex has the right to choose the shipping method if one of the Promotional Rates are selected. This can be any of the following, USPS First Class Mail, USPS Priority Mail, UPS Surepost or UPS Ground.

Beautiplex has the right to choose the shipping method if one of the Promotional Rates are selected. This can be any of the following, USPS First Class Mail, USPS Priority Mail, UPS Surepost or UPS Ground.

Under the circumstance a P.O. Box is provided and we determine the shipping method is UPS Ground, there will be a delay of shipment until the customer is contacted and a physical address can be acquired. To prevent any delay, provide both P.O. Box and physical address in the shipping information area at the time of checkout.

Prices for our promotional shipping rates are subject to change without notice.

 

Weekend & Holiday Shipping / Delivery

Any shipment through UPS including Next Day Air, 2nd Day Air, Expedited, Express, etc., delivers Monday through Friday only. They will not be delivered on weekends.

Any shipment through USPS delivers Monday through Saturday. There are no delivery services on Sundays.

Return to Sender Packages (Refused/Undeliverable Address)
Reshipment for any Return to Sender packages will need additional payment for the shipping cost.

Any shipping cost charged at the time of checkout is nonrefundable.

Received a damaged, defective or wrong product?
Notify us through email within 5 business days of delivery date with a photo displaying the evidence of the claim. We'll get that resolved for you ASAP.

Domestic (USA Mainland) Shipping

USPS
For domestic delivery, we offer USPS First Class Mail, USPS Priority Mail and USPS Express.

  • USPS First Class Mail may take 2-7 business days after shipment.
  • USPS Priority Mail may take 2-5 business days after shipment.
    • When checking out, USPS Priority may display as USPS Priority 1-Day, USPS Priority 2-Day or USPS Priority 3-Day. These are the fasted estimated delivery date, it is not guarantee it will be delivered within the day stated.
  • USPS Express 1-Day delivers overnight to most US locations.
    • When checking out, USPS Express may show is USPS Express 1-Day. This is the fasted estimated delivery date, however, USPS Express may take up to 2 business days.

For more information such as estimate delivery days, visit USPS website.

UPS
For domestic delivery, we have the following methods: 

  • UPS Ground may take 1-5 business days.
  • 2nd Day Air delivers within 2 business days.
  • Next Day Air Saver delivers by the end of the next business day.
  • Next Day Air delivers by 10:30AM of the next business day.

 For more information such as estimate delivery days, visit UPS website.

P.O. Box
Shipping to the P.O. Box is available by USPS only. If you choose UPS as the courier, your shipping method will be changed to USPS or UPS Surepost.

APO, FPO, All Military Installations
For the customers in stationed in a military base, fill out the shipping address as followed:

Country: USA
State: AA or AE or AP
City: APO or FPO or DPO
Input State as the following:

AA for Armed Forces in Americas
AE for Armed Forces Europe
AP for Armed Forces Pacific
Input City as the following:

APO for Army Post Office
FPO for Fleet Post Office
DPO for Diplomatic Post Office

Other than this, delivery will be delayed and additional charges may apply.

Express shipping and UPS is not available for P.O. Box Or Military Address. If you select an expedited shipping or a UPS shipping method for a P.O. Box or Military Address, it will be changed to USPS Priority Mail.

 

International Shipping

International customers are urged to use PayPal as their payment method.

International customers, please be advised! If you see "Rates Unavailable. We will contact you." in your shipping method when checking out, we will send you an email with instructions and a separate PayPal invoice for the shipping cost that will need to be paid before the order can be ship.

Duty, Tax and Custom Fees
International customers are liable for any tax, duty, and fees such as but not limited to customs and brokerage fee. The government where the customer lives in may charge those fees and courier service may collect them at the point of delivery.

For more information about the tax, duty and fees, please consult to the local customs office.

If you are to refuse your package due to tax, duty, other fees or any other issues, the customer is responsible for the return fee of the package to Beautiplex.  This fee may vary from $17 - $100.

USPS
For the international delivery, we have USPS Priority International and USPS Express International. After the parcel has left USA, the local postal service carry the package to the final destination.

USPS Priority International may take six(6) to ten(10) business days or more, the days vary based on the destination.
USPS Express International may take three(3) to five(5) business days or more, the days vary based on the destination.
For more information, visit USPS website.

UPS
For international delivery, we have the following methods:

UPS Standard
UPS Worldwide Expedited SM
UPS Worldwide Saver
UPS Standard is only available to Canada and Mexico.

UPS Expedited estimate days are like these but may vary at times:

Canada: Approximately two(2) business days
Mexico: Approximately three(3) business days
Europe: Approximately four(4) business days
Asia: Approximately five(5) business days
UPS Saver takes usually one less day than UPS Expedited.

Does your tracking number say your package was delivered but you didn't receive it? 
Please check your premises and with all your household members and neighbors to confirm that your package was not intercepted by someone else. Once you're sure you or anyone else did not receive your package, email us with your order number, tracking number and confirmation that you did not receive your package. We will start your claim and resolve the issue for you ASAP!

Is there no movement on your package?
Email us your order number and the reason your are reaching out to us. We'll start a claim and get it resolved for you ASAP!